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Branching flows ​
Branching flows are advanced bot experiences where the next step changes based on the user's response or selected option.
WARNING
This area may still be an internal or limited-access tool. Keep this page as a placeholder until the product team confirms whether branching flow documentation should be public.
What branching flows are used for ​
- Guiding customers through support or sales journeys.
- Asking questions and routing users based on their answers.
- Connecting WhatsApp template replies to follow-up automation.
- Testing conversation paths before a bot goes live.
Current documentation status ​
When the feature is ready for customer-facing documentation, we'll expand this page with:
- How to create a bot.
- How collections are used.
- How starter phrases work.
- How to add steps and options.
- How to test a flow.
- How to publish or update a live flow.